1. Invest for long-term growth

  • Retain and invest in talent

    We approach each business with open ears, listening to the experienced team and valuing their ideas for growth and improvement.

    We focus on upskilling and empowering existing talent while strengthening key areas like innovation, engineering, and business development to drive meaningful growth.

  • Simplify and modernize processes

    We prioritize addressing ineffective or obsolete business processes that meaningfully impact customer service, speed, and employee engagement.

    We systematically redesign these processes adapting modern standards and best practices to the specific needs of the business.

  • Make smarter use of technology

    By implementing simple, modern processes, we create the foundation to effectively deploy AI and automation solutions.

    We begin by maximizing the potential of existing tools and software, which are often underutilized. From there, we make targeted investments in proven AI and automation solutions that are scalable and align with the business's growth.

2. Drive disciplined organic growth

  • Pursue untapped growth

    In our experience, growth opportunities often exist in plain sight but go untapped due to challenges like limited bandwidth, resources, or focus.

    We address this by bringing clarity and prioritization through a disciplined pipeline process, investing in the necessary capabilities and resources to seize these opportunities.

  • Unlock product portfolio value

    We take a fresh look at product profitability to find ways to improve pricing, operations, and the product lineup.

    Our approach is practical and focused, always keeping the customer experience as our top priority.

  • Grow into adjacent spaces

    We invest in companies with a strong presence in focused markets and/or with technology or expertise that can be applied more broadly.

    By tapping into our extensive industry networks and senior advisors, we help these companies access new markets. We move quickly and invest in developing new applications to succeed in these emerging opportunities.

3. Acquire and integrate thoughtfully

  • Preserve entrepreneurship and culture

    We pursue acquisitions that are compelling standalone investments, culturally aligned, and allow us to integrate while preserving the unique, entrepreneurial spirit of each business we acquire.

  • Build engineering and technical scale

    We leverage the scale gained through acquisitions to invest in and enhance differentiation. This includes strengthening product engineering, driving application development, upskilling talent, and adopting advanced tools and technologies.

  • Integrate thoughtfully

    We establish a dedicated program office to lead business and cultural integration, ensuring a balanced approach that preserves each business's unique identity while unlocking scale benefits in back-office functions.